At MAINGEAR, we put our customers first. Our mission is simple: deliver the best PCs on the planet and back them up with exceptional support that never leaves you hanging. Here’s how our warranty works: 

What’s Covered 

• Every original part in your system is covered during the warranty period. 
• Every system bought from MAINGEAR.com comes with free lifetime technical support for as long as you own your rig. 
• If something goes wrong in the first 30 days and it’s covered by warranty, we’ll pay for ground shipping within the continental US, as long as you still have the original packaging. After 30 days, shipping to MAINGEAR is on you. 
• We’ll use virtual tools and remote diagnostics whenever possible to fix problems fast. 
• When it makes sense, we may send you a replacement part first (advance swap) to keep your downtime to a minimum. 
• Even after your MAINGEAR warranty expires, some components may still be covered by the manufacturer. We’ll help you connect with them if you want to handle the repair yourself. 

What’s Not Covered 

• Damage or failures caused by outside equipment, shorted connections, accidents, or components not purchased from or installed by MAINGEAR. 
• Any loss of data or physical damage caused during normal or abnormal use — even with MAINGEAR parts. We strongly recommend keeping regular backups. 
• Parts or systems where serial numbers don’t match our records. 
• Shipping to MAINGEAR after the first 30 days (customers cover these costs). 
• All shipping costs for customers outside the US. 
• Damage or defects caused by: shipping (after the original delivery), improper installation, misuse, modifications, unauthorized repairs, power issues, or regular wear and tear. 

Repairs and Replacements 

• If replacement of a discontinued part is needed, we will offer a comparable component as well as provide upgrade options. 
• Out-of-warranty repairs on non-Apex systems are not charged labor if the repair uses the same components. Apex systems are subject to labor costs, billed at $125 per hour. 
• Out-of-warranty repairs done by MAINGEAR are covered for 30 days after you get your system back. 
• Once your repair is complete, MAINGEAR covers return ground shipping within the continental US (as long as the system is still under warranty). If out-of-warranty, return shipping is paid by the customer. 

Upgrades 

• MAINGEAR is happy to offer upgrade services on any factory-original system, free of modifications. 
• Upgrading a single component on a non-Apex system typically includes free labor. All Apex upgrades, and any upgrade involving more than one component, are subject to labor costs, even if your system is under warranty. 
• To ensure quality and compatibility, all upgrade parts must be sourced through MAINGEAR. We do not work with user-provided parts.